Cancellation & rescheduling

Primo’s Junk Removal LLC · New online paid bookings accepted from September 29, 2026.

To change or cancel, call (909) 531-5865 or email info@primosjunkremoval.com. Include your name, pickup address, date and booking confirmation. We use the time we receive your request, in Pacific time.

Canceling a paid pickup

• Before the scheduled pickup calendar day: 20% cancellation fee. The remaining service payment is refundable.
• On or after the pickup calendar day: 50% cancellation fee.
• After you have previously rescheduled: 50% cancellation fee, even if you cancel before the new pickup day.

The fee is calculated on the paid service order value, excluding tips. Any prepaid tip is fully refundable when the pickup is canceled before work is performed. Prior refunds reduce the additional refund due; we do not make a new card charge to collect a cancellation fee.

Rescheduling

Contact us before your pickup window starts to request a free reschedule, subject to availability. A later cancellation after your reschedule has a 50% fee. A date change initiated by Primos does not trigger that rule.

Refunds & exceptions

Refunds go to the original payment method. We confirm the amount and processing status; a pending refund is not yet returned. Your bank controls when an approved refund appears. If Primos cancels and you decline a replacement date, your unperformed service and prepaid tip are fully refundable.

This policy does not charge for canceling a free onsite estimate, does not apply retroactively to bookings that did not accept it, and does not limit rights you have under applicable law. Completed work, service complaints and item changes require individual review. We may waive or reduce a fee where appropriate.

We reserve crew and vehicle capacity for confirmed pickups. Please contact us as soon as your plans change.